….. a special non-cash dividend in specie being shares held in four subsidiary companies valued at N3.637bn
Leadway Assurance Company Limited Group is committed to adhering with high standards of good corporate governance at all levels of its operations.
The Board of Directors has continued to ensure the implementation of corporate governance principles that guarantee fairness, accountability and transparency in all its dealing within and outside the Company and its subsidiaries.
According to the reports excerpts from Leadway site disclosed that the company has complies with all laws, regulations, rules and guidelines, applicable to insurance business, including the Code of Business Ethics and Principles on Good Corporate Governance issued by the National Insurance Commission (NAICOM)
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In just concluded 47th Annual General Meeting of 2018 held in Lagos, the report stated that the Board of Directors of the company declared and paid include a cash dividend of N1.75bn (18.67 kobo per share), a bonus issue of 9 share for every 8 shares in issue; and a special non-cash dividend in specie being shares held in four subsidiary companies valued at N3.637bn.
Amehnews recalled that in 2017, only a cash dividend of N1.5bn (16.02 kobo per share) was paid.
For the outgoing year a cash dividend of N4bn will be proposed at the next annual general meeting in respect of the year ended 31 Dec 2018.
The Group Managing Director, Oye-Hassan Adukale disclosed that the board committees have been engineered to ensure proper coordination and effectiveness and these committees are saddled with responsibilities which are aimed at enhancing the operations of the company. Over the years, the committees have rendered immense assistance to the board through regular reporting, added he.
Below are the committees and their roles:
One of our key strategy to providing an enhanced customer experience is our provision of a 24/7 customer service. This ensures continuous customer engagement through our complaints management and customer resolution. Our Investment in technology has grown tremendously to provide our customers with the option of self –service. To this regard a continuous gear to enhancing our own data management is very pertinent. We have also improved our feedback gathering mechanisms. Our services have been extended to managing our customers efficiently through our digital platforms which includes our Mobile Apps, Web chats, WhatsApp and CRM integration. We are constantly incorporating customer feedback from these channels into product design/ redesign. This has resulted in improved product acceptability and reduced cases of product failures and attainment of customer goodwill with the above; Leadway seeks to expand its customer loyalty with an all-inclusive view and wider understanding of the customer. Customer journey maps and plans are been developed based on insights and analysis from direct feedback from customers. This has proven to be very effective in understanding customer’s pain points and boosting our customer retention.
At Leadway Assurance Company Limited, he said we have put in place a standard system to ensure that customers’ feedback are received and promptly resolved. For this purpose we have a dedicated Customer Service Department (CSD) which is responsible for the prompt investigation and resolution of customers’ complaints within the approved period. The Customer Service Department liaises with other units within the organization and ensures that customers’ complaints are satisfactorily resolved. Customers’ complaints are stream-lined based on the type of complaints to provide an enabling environment for proper monitoring, proper documentation and effective feedback process of received complaints.
“Therefore the management of the company has directed all customers can also pay a visit to any of our Leadway Assurance Company Limited Welcome Centers located across the country for business enquiries and resolution.