The consultations, held Thursday, August 7, 2025, at NCS Headquarters in Abuja, brought together leaders of the Association of Nigerian Licensed Customs Agents (ANLCA), National Association of Government Approved Freight Forwarders (NAGAFF), Africa Association of Professional Freight Forwarders and Logistics of Nigeria (APFFLON), and the Customs Consultative Committee (CCC).

NCS spokesperson, Dr. Abdullahi Maiwada, said the move is backed by Sections 103 to 107 of the Nigeria Customs Service Act, 2023, and is part of reforms to boost professionalism and regulatory efficiency in the freight forwarding sector.

According to him, the review will reflect current economic realities, including exchange rates, address operational demands, and ensure only compliant and competent agents operate in the system. “The goal is to promote accountability, streamline processes, and raise service quality,” he noted.

Agents meeting the new requirements will enjoy faster processing, better access to Customs officers, and integration with upgraded digital platforms.

NCS assured that all feedback from industry players and government agencies will be considered before the new fees take effect. The Service maintained its commitment to fairness, transparency, and a secure trading environment.

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The Nigeria Customs Service (NCS) continues attracting recognition for its forward-thinking approach to public communication. On Monday, June 23rd, 2025, the service headquarters in Abuja hosted renowned artificial intelligence strategist and digital consultant Celestine Achi.

Achi, author of “AI-Powered PR: The Essential Guide for Communications Leaders to Master Artificial Intelligence,” was received by the National Public Relations Officer of the Service, Assistant Comptroller of Customs Abdullahi Maiwada, alongside officers from the Public Relations Unit.

Speaking on behalf of the Service, Assistant Comptroller Maiwada expressed gratitude for the visit and the book’s presentation, describing it as a welcome addition to the Service’s knowledge resources.

“The Nigeria Customs Service believes that storytelling backed by data and powered by modern technology is a strategic tool for deepening public trust,” he stated. “We are committed to adopting innovations that enhance the effectiveness and integrity of our communication systems.”

Earlier, Achi commended the Service’s communication infrastructure and applauded the NCS for setting a pace worthy of emulation in the public sector. “I was deeply impressed by the intentionality, professionalism, and forward-thinking excellence that you and your team bring to public relations within government administration,” he noted. “The converged media facility and PR sentiments I experienced are exceptional, and this is not common in this digital age,” he further asserted that in terms of PR activation, the Service sentiment Scores are 85%.

As part of the engagement, Dr. Achi also unveiled the NCS Live PR Attribution Dashboard. This custom-built analytics tool tracks and visualises the media performance of the Service’s communications since Comptroller General of Customs Adewale Adeniyi assumed office in 2023.

“This dashboard is a first-of-its-kind innovation in public communication strategy. It shows how Customs is not just participating in digital transformation but actively shaping it,” he remarked.

The visit provided a platform for high-level engagement on the role of artificial intelligence in modern public relations, with a shared commitment to innovation, data-driven communication, and institutional transparency. It further reinforces the Service’s commitment to collaborative learning, strategic innovation, and digital leadership in government communication.

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In an official statement released by the NCS, the Service described the purported announcement—allegedly originating from the State House—as false and misleading. The NCS clarified that any appointment or tenure extension for the Comptroller-General of Customs is exclusively at the discretion of the President and Commander-in-Chief of the Armed Forces, in accordance with the Nigeria Customs Service Act, 2023, and relevant public service guidelines.

“As of now, no such directive regarding an extension has been communicated to the Nigeria Customs Service by the appropriate authorities,” the statement read.

Speaking on behalf of the Comptroller-General, the National Public Relations Officer, Assistant Comptroller Abdullahi Maiwada, reaffirmed the Service’s commitment to its statutory responsibilities, which include trade facilitation, revenue generation, and border security.

He emphasized that under the leadership of CGC Adeniyi, the NCS continues to implement far-reaching reforms geared toward modernizing customs operations, fostering inter-agency cooperation, and supporting national economic development.

The Service also urged the general public and all stakeholders to rely solely on official communication channels for authentic information about appointments or administrative decisions. Any updates on such matters, it said, will be formally released through appropriate government platforms.

The NCS expressed appreciation for the public’s ongoing support and restated its dedication to professionalism, transparency, and unwavering service to the nation.

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