The Nigerian Communications Commission (NCC) recently approved the disconnection of Exchange Telecommunications Limited (Exchange) from MTN Nigeria Communications Limited (MTN) due to unpaid interconnect charges. This development, announced by Reuben Muoka, NCC’s Director of Public Affairs, has generated mixed reactions from customers, industry stakeholders, and the general public.
Regulatory Action and Public Notification
The NCC, acting under Section 100 of the Nigerian Communications Act, 2003, and the Guidelines for Granting Approval to Disconnect Telecommunications Operators, 2012, confirmed that Exchange was given ample opportunity to address its debt but failed to provide sufficient justification. Following this, the Commission authorized MTN to disconnect Exchange after a five-day notice period.
Reuben Muoka emphasized, “This decision aligns with our commitment to maintaining industry stability and ensuring operators meet their financial obligations.”
Frustration Among Customers
The decision has left many customers of Exchange worried about service disruptions. Subscribers fear the imminent loss of connectivity for calls and data services, sparking public outcry.
Celestine Ukpong, a customer, expressed his frustration: “Why should we suffer for the company’s inefficiency? We paid for these services, and now we’re being punished.”
Social media platforms have been abuzz with demands for an immediate resolution, with customers urging both companies to prioritize their needs.
Support for NCC’s Firm Stance
On the other hand, industry observers have applauded the NCC for enforcing compliance and holding operators accountable. Analysts argue that such decisive actions foster trust and discipline in the sector.
A telecom expert, noted, “The NCC is setting an important precedent. Financial obligations are fundamental for the sustainability of the industry.”
Industry and Business Impacts
The disconnection could also disrupt businesses relying on Exchange for critical communication services. Analysts warn that the situation may reflect deeper financial troubles within Exchange, raising concerns about its operational sustainability.
NCC’s Assurance to Customers
In response to the concerns, the NCC assured the public that it is working to minimize service disruptions. The Commission stated that MTN would utilize alternative interconnection channels to ensure continuity of services for affected subscribers.
Reuben Muoka reiterated, “Customers remain at the core of our regulatory focus, and we will do everything to ensure they are not stranded.”
Calls for Transparency and Communication
Amid the crisis, advocacy groups have criticized Exchange for failing to keep customers informed. Many customers have demanded transparency and clear communication about the company’s plans to resolve its financial obligations.
These groups also called on the NCC to implement safeguards that prevent similar situations from affecting end-users in the future.
Moving Forward
As the five-day notice period nears its end, the full impact of the disconnection will become evident. Industry stakeholders hope that Exchange will take urgent steps to settle its debts and restore its interconnection with MTN.
This incident serves as a critical reminder of the importance of regulatory compliance and financial accountability in maintaining a resilient telecommunications sector.
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