A Telecom Giant in Crisis
The ability to “port” between networks was designed to empower Nigerian telecom consumers, allowing them to switch service providers without losing their registered numbers. Yet, for months, 9mobile has been a struggling entity in the industry, leaving its subscribers in frustration and uncertainty.
Despite its visible struggles—ranging from difficulty in recharging, poor call connectivity, and a consistently downed internet service—9mobile has neither acknowledged its issues nor communicated them to its customers. The Nigerian Communications Commission (NCC), the regulatory body, has also remained silent, raising concerns over its oversight role.
For those still holding onto their 9mobile SIM cards, the experience has been a nightmare. According to the report the network’s persistent failures have forced many to seek alternatives, only to be denied their right to port out. Twice, a customer attempted to exercise this right, and twice the customer was blocked from leaving.
This raises serious questions about the state of 9mobile and the NCC’s role in protecting consumer rights. Is the silence from both the company and the regulator a sign of deeper troubles? If porting is a consumer right, why is it being denied?
As subscribers continue to battle unreliable service, the question lingers—how much longer can 9mobile remain in business while operating in silence?
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