Following recent tariff increases by Nigeria’s major telecom operators, subscribers across the country have reported rapid and unexplained depletion of airtime and data bundles. This surge in complaints is raising concerns over possible billing irregularities, prompting calls from industry stakeholders and consumer advocates for the Federal Competition and Consumer Protection Commission (FCCPC) to step in and protect consumers.
MTN Nigeria
MTN, Nigeria’s largest mobile network, recently increased its service prices citing the need to support infrastructure upgrades. However, many users report airtime and data balances dropping unusually fast—even when devices are idle or connected to Wi-Fi. While MTN acknowledges some “system irregularities” and has encouraged subscribers to monitor their usage via the USSD code *131#, customers remain skeptical and frustrated.
Airtel Nigeria
Airtel subscribers have also experienced rapid data and airtime loss following price hikes. Complaints often include sudden deductions despite minimal phone activity and disruptions accessing popular apps. Airtel attributes these issues to ongoing network optimization efforts but has provided limited transparency, leaving many customers dissatisfied.
9mobile
9mobile users report similar issues, with data bundles depleting faster than expected. While some suggest background apps may be responsible, many insist the volume of deductions exceeds normal consumption. The operator advises customers to frequently check balances using *228# and to keep their devices updated, though many users remain unconvinced by this explanation.
Globacom (GLO)
GLO subscribers have also voiced concerns about airtime and data disappearing even when phones are off or on airplane mode. The network has been largely silent on the matter, which has intensified mistrust among users demanding clearer communication and accountability, especially in light of recent price increases.
Calls for Regulatory Action
Consumer rights groups and telecom stakeholders have urged the FCCPC to investigate these unexplained airtime and data losses. Given the commission’s mandate to enforce fair trade practices and protect consumers, there is increasing pressure for swift regulatory intervention.
Preliminary inquiries by the FCCPC are reportedly underway, with expectations that telecom operators will be held accountable and required to improve transparency.
Summary Comparison
| Network | Price Increase | Issue Severity | Customer Sentiment | Operator Response |
|---|---|---|---|---|
| MTN | High | High | Very Frustrated | Acknowledges glitches |
| Airtel | Moderate | Moderate | Frustrated | Cites network optimization |
| 9mobile | Moderate | Moderate-High | Frustrated | Advises usage monitoring |
| GLO | High | High | Distrustful | Limited communication |
The unexplained depletion of airtime and data following recent price hikes has aggravated consumer frustrations across Nigeria’s telecom sector. As calls grow louder for FCCPC intervention, transparent communication and effective consumer protection will be key to restoring trust and confidence in telecom services.
Subscribers are advised to regularly monitor their airtime and data usage and report any irregularities promptly to their network providers.
How to File a Complaint About Unexplained Airtime and Data Depletion
Step 1: Document Your Issue
- Keep records of your recharge receipts and data purchase confirmations.
- Take screenshots of your airtime or data balance before and after the unexplained depletion.
- Note the date, time, and any unusual activity on your phone (e.g., phone idle, apps running).
Step 2: Contact Your Network Provider
- Use the official customer service channels of your telecom provider (MTN, Airtel, 9mobile, GLO).
- Report the issue clearly and provide your documentation.
- Ask for an official investigation or explanation.
- Note down any reference or complaint number they give you.
Step 3: Report to the Nigerian Communications Commission (NCC)
- Visit the NCC website: https://www.ncc.gov.ng
- Use their consumer complaint portal or send an email to consumercomplaints@ncc.gov.ng
- Provide full details of your complaint and any responses from your network provider.
Step 4: Escalate to the Federal Competition and Consumer Protection Commission (FCCPC)
If your network provider or NCC does not resolve your issue satisfactorily, escalate to the FCCPC.
How to Contact the FCCPC
- Website: https://fccpc.gov.ng
- Consumer Complaints Portal: Accessible via the website for online submissions
- Email: complaints@fccpc.gov.ng
- Phone: 0700-900-4722 (0700-CALL-FCCPC)
- Office Address:
Federal Competition and Consumer Protection Commission
Plot 5, Block 22, Apo Legislative Quarters, Abuja, Nigeria
Tips for an Effective Complaint
- Be clear and concise in describing your issue.
- Attach all relevant evidence (screenshots, recharge receipts).
- Mention any prior attempts to resolve the issue with your network provider or NCC.
- Request a formal investigation and timely feedback.
- Follow up regularly until the matter is resolved.
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