Access Bank, one of Nigeria’s leading financial institutions, is facing a wave of criticism from customers over what they describe as excessive electronic transfer charges and a breakdown in alert notifications.
In a series of viral posts across social media platforms, customers have voiced their frustrations, alleging unexplained deductions and the failure to receive transaction alerts—a service once considered reliable by many.
Alabi Olakunle, a concerned customer, remarked: “Access Bank, your electronic money transfer charges are just too much.” His comment drew attention, racking up over 60 views and sparking engagement from others with similar complaints.
Sunday Chibuzo, another loyal user, expressed disappointment over recent lapses: “Access Bank, I love your bank, but I no longer receive alerts.” His post, although brief, ignited a flurry of reactions with over 90 comments from users echoing the same experience.
On Saturday, Francis Basil added his voice to the growing chorus: “Access Bank, you guys aren’t trying again. I don’t receive credit or debit alerts anymore like I used to.” His sentiment reflects a broader concern about declining customer service standards.
In total, more than 4,700 comments have been recorded across various online reports, suggesting that these are not isolated incidents but part of a wider pattern of dissatisfaction among users.
Customers are now calling on Access Bank to address the recurring issues, improve transparency in its billing system, and restore the reliability of its alert services. As digital banking becomes more integral to daily life, users insist that financial institutions must prioritize trust, efficiency, and accountability.
As of press time, Access Bank has yet to issue an official response to the complaints.
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