In an era where algorithms now determine creditworthiness and digital assistants handle financial queries, the Association of Corporate & Marketing Communications Professionals in Banks in Nigeria (ACAMB) has officially announced its 4th National Stakeholders’ Conference, themed “AI & the Future of Trust: Reimagining Banking and Financial Services in a Digital-First Era.”
Set against the backdrop of a global reckoning with artificial intelligence and the evolving role of trust in financial systems, the conference holds today at the prestigious CIBN Bankers House in Victoria Island, Lagos, and promises to be more than a gathering, it’s a turning point.
This year’s event is convening amid a seismic shift in the global banking landscape, where customer expectations are being redefined by intelligent systems, and trust is no longer built across counters but through screens, data privacy, and seamless user experiences.
Reimagining Trust in a Digital Age
The ACAMB 2025 conference is bringing together a formidable mix of senior banking executives, fintech disruptors, regulatory leaders, AI pioneers, and communications professionals to explore how Nigeria’s financial services sector can lead responsibly in a digital-first world.
According to ACAMB, the conference aims to answer some of the industry’s most pressing questions:
How do financial institutions maintain transparency when decisions are driven by opaque algorithms? Can customer trust be rebuilt in a world where machines are replacing human touchpoints?
President Rasheed Bolarinwa: “This is a Clarion Call”
Speaking ahead of the conference, ACAMB President, Mr. Rasheed Bolarinwa, underscored the importance of this year’s theme and its relevance to Nigeria’s rapidly digitizing financial ecosystem.
“As AI revolutionizes banking, the question is not just about adoption,” Bolarinwa declared. “It is about how we harness it to rebuild trust in an increasingly skeptical digital landscape. This conference is a clarion call for collaboration. We must ensure that AI serves as a bridge, not a barrier, to financial inclusion and integrity.”
He added that the gathering of stakeholders at this year’s forum represents a unified desire to redefine what it means to be a trusted financial institution in 2025 and beyond.
Voices from the Sector: Trust in Action
The keynote address will be delivered by Mr. Niyi Yusuf, Managing Partner at Verraki Partners and Chairman of the Nigerian Economic Summit Group (NESG). His presentation is expected to lay the groundwork for the day’s discourse, urging institutions to not only implement AI but to ensure it is governed with accountability, inclusivity, and human oversight.
Also expected to share insights on the intersection of digital trust and technological innovation are leading panelists, including:
Yonodu Okeugo, GM of Business Banking & Partnerships at VFD Microfinance Bank
Dr. Harrison Nnaji, Chief Information Security Officer at First Bank of Nigeria
Dele Adeyinka, Chief Digital Officer at Polaris Bank
The panel discussion will highlight practical ways AI can be used to promote financial inclusion, tighten cybersecurity, and streamline operations without compromising transparency or customer confidence.
Corporate Communications Steps Up
In an increasingly data-driven environment, the role of bank communicators has become more strategic than ever. Ms. Olamide Ojo, Head of Corporate Communications at Polaris Bank, reinforced this in her reflections:
“Trust is no longer an abstract idea—it must be built into every interaction, especially in digital spaces. At Polaris Bank, we are taking deliberate steps to communicate our innovations in ways that are transparent, relatable, and rooted in customer understanding. This is how we turn AI from a risk into a relationship builder.”
Looking Beyond the Event
More than a conference, ACAMB’s 4th Stakeholders’ Forum represents a vision—one where financial institutions are not simply reactive to digital disruption but are proactively shaping the ethics, experience, and expectations of a new banking era.
As banks across Nigeria race to embed artificial intelligence into everything from credit scoring to customer service, today’s conversations will help shape a future where trust remains the foundation—even when the face of the bank is no longer human.
@2025 The Ameh News: All Rights Reserved.
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