Air Peace, West and Central Africa’s largest carrier, has reaffirmed its commitment to service excellence and leadership development with the successful completion of a high-level Strategic Leadership and Customer Experience Transformation Retreat for its top management team.
The three-day retreat, which ran from July 25 to 27, 2025, was held at the serene Protea Hotel Ikeja Select by Marriott, Lagos. It was organised in collaboration with Ricchezza Capital Advisors Ltd., a Lagos-based consulting firm, as part of the airline’s broader strategy to improve customer engagement and leadership responsiveness in an increasingly competitive aviation market.
With the theme “21st Century Transformational Leadership: Building Resilience for Exceptional Customer Experience,” the retreat provided participants with deep insights into transformational leadership, customer journey optimization, service innovation, and wellness integration. It also featured scenario-based workshops and interactive sessions to enhance team collaboration and agility.
Facilitated by Mr. Udeme Etukeyen, CEO of Ricchezza Capital Advisors Ltd., and Dr. Uche Nworah, a noted communications strategist, the programme blended theory with practice, inspiring participants to rethink approaches to customer satisfaction and operational leadership.
High-profile guest lecturers added significant value to the event, including Customer Experience specialist Mrs. Oby Roberts; cultural entrepreneur and columnist Mr. Joseph Edgar (the Duke of Shomolu); former Managing Director of the Nigerian Airspace Management Agency, Captain Roland Iyayi; and Her Excellency Philda Nani Kereng, Botswana’s High Commissioner to Nigeria.
Speaking on the importance of the retreat, Air Peace spokesperson, Efe Osifo-Wiskey, said the initiative reflects the airline’s long-standing belief that empowered leadership is key to delivering world-class service.
“Our goal is not just to fly passengers from one destination to another,” Osifo-Wiskey said. “We want to create meaningful, seamless, and memorable experiences at every customer touchpoint. This retreat was designed to ensure our leadership is fully aligned with that mission.”
She further noted that the airline’s consistent investment in staff development is part of a broader vision to build a customer-centric organisation capable of withstanding future challenges in global aviation.
Participants described the retreat as energising and transformational, highlighting the value of shared experiences, open dialogue, and strategic alignment. With its domestic and international network rapidly expanding, Air Peace appears to be strengthening its internal foundations to match the scale of its ambition.
As the sessions wrapped up, the overarching message was clear: resilient leadership and exceptional customer service are not optional—they are essential pillars for sustainable growth in today’s aviation landscape.
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