Universal Insurance pays N1.35bn claims, reaffirms customer commitment

Universal Insurance Plc has paid a total of N1.35bn in insurance claims during the second quarter (Q2) of 2026, stressing its commitment to customer satisfaction and the timely settlement of genuine claims.

The claims were paid across a broad range of the company’s insurance products. The firm said its payout highlights continued focus on building trust through prompt claims settlement.

The beneficiaries cut across several business segments, including agriculture, aviation, bond, engineering, fire, general accident, marine, motor, oil and gas, and special risk insurance.

Commenting on the development, the Managing Director and Chief Executive Officer of Universal Insurance Plc, Dr. Jeff Duru, said the claims payment demonstrates the company’s strong financial position, efficient operations, and unwavering customer-first approach.

According to him, insurance thrives on trust, and one of the clearest ways to sustain that trust is by paying valid claims without unnecessary delays.

“At Universal Insurance Plc, our customers remain at the heart of everything we do. Insurance is built on trust, and nothing demonstrates that trust more than our ability to honour genuine claims promptly. The payment of over N1.35bn in claims within the second quarter of year 2026 is a clear testament to our unwavering commitment to standing by our policyholders in their moments of need,” he said.

Duru stressed that prompt claims settlement remains a key pillar of the company’s strategy as it seeks to strengthen confidence in the insurance industry while providing quality service to individuals, businesses, and corporate organisations.

He noted that every genuine claim received by the insurer is handled with professionalism, transparency, and urgency to enable customers to recover quickly from unexpected losses and resume their businesses and daily activities with minimal disruption.

As part of its growth strategy, Universal Insurance Plc said it will continue to expand its market footprint by introducing innovative insurance products, deploying technology to improve service delivery, and upholding high standards of corporate governance and operational excellence.

The company also urged existing and prospective customers to continue trusting its insurance offerings, assuring them of its commitment to protecting lives, businesses, and investments through dependable insurance solutions backed by prompt claims settlement.